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If you are receiving errors in your staffing software application when inactivating a customer, there are a few possible explanations that your Admin Tools user can check out.

First: Make certain that any departments under the customer are inactive. If all of the departments are set to an inactive status but you continue to get the error, check that your CustomerStatus Config Choice is set appropriately using the following steps.

CustomerStatus Config Choice

  1. Navigate to Avionté Admin Tools.
  2. From the left panel select System and from the right double-click Config Choice.
  3. Select the ChoiceProperty tab.
  4. From the Category dropdown menu select CustomerStatus.
  5. Review your ChoiceCodes and ImpliesActive columns.

In this example, the ChoiceCode of Inactive was selected. However, the Inactive ChoiceCode is set to True under the ImpliesActive column, telling the system that the customer is still active.

In this case, you may either:

  • Use a ChoiceCode that does NOT imply active for this customer or
  • Change the ImpliesActive property to False for this ChoiceCode

Note: Before changing a Config Choice property consider how it will affect other customer records.

Second:  A customer with open orders cannot be set to Inactive or you will see an error like this:

Okay, that makes sense, but what if the customer doesn’t have any open or active orders and you are still seeing this error? Ahhhh, are those orders really inactive? Let’s check.

Order_TempStatus or Order_DHStatus Config Choice

  1. Navigate to Avionté Admin Tools.
  2. From the left panel select System and from the right double-click Config Choice.
  3. Select the ChoiceProperty tab.
  4. From the Category dropdown menu select Order_TempStatus or Order_DHStatus.
  5. Review your ChoiceCodes and ImpliesActive columns.

In this example, the ChoiceCode of Filled was selected. However, the Filled ChoiceCode is set to True under the ImpliesActive column, telling the system that the order is still active.

  • Use a ChoiceCode that does not imply active for this order or
  • Change the ImpliesActive property to False for this ChoiceCode

Note: Before changing a Config Choice property consider how it will affect other orders in your database.

This content originally appeared in the Avionte Tip of the Week email on October 5, 2015.

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