Dedicated. Experienced. Resourceful.
Truly great software isn’t just about technology.
It’s about service, knowledge and the future – and that’s part of the Avionté difference.
So while you’ll have around-the-clock access to the industry’s best Support Team once your implementation is complete, we take our service one step further.
Avionté revolutionizes service after the sale by providing you with a software “concierge.” This dedicated Account Manager serves as your single point of contact, to efficiently answer questions and fulfill your requests.
What will your Account Manager do for you?
- Offer insight, advice, ideas and best practices for workflow and efficiency
- Provide updates and webinars on new or changed features and functionality, as well as refresher and new-hire training
- Coordinate the set-up of ancillary products and services such as web portals and third party integrations
- Manage customization and modification requests
- Schedule and manage upgrades and new release information
- Oversee and provide updates on development requests and ideas, review timelines
- Review support calls or software issues and escalate when needed
- Provide service reviews, including a billing audit, training audit, issue summary and development completed