Implementation & Customer Solutions Specialist

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SimpleVMS, a division of Avionte, is seeking a Project Manager to lead customer implementation, enablement, and ongoing solutions support for our cloud-based VMS platform. This role serves as the primary customer-facing representative throughout the entire customer lifecycle—from onboarding through ongoing partnership management. The ideal candidate will combine strong project management capabilities with exceptional customer service skills, and a commitment to delivering outstanding customer experiences.

Key Responsibilities
Implementation & Project Management
  • Lead end-to-end software implementation projects for new clients and vendors
  • Communicate directly with client and vendor representatives at all levels of leadership
  • Facilitate and implement all phases of the client/vendor onboarding process
  • Create new client and vendor account buildouts within the system
  • Provide regular project updates to stakeholders and maintain project documentation
Customer Enablement & Training
  • Conduct remote and onsite training sessions on system functionality and best practices
  • Test, create tutorials and documentation on new features and customizations
  • Identify opportunities for new training materials, processes, and resources
  • Maintain and suggest best practices for client/vendor onboarding and enablement
Customer Solutions & Support
  • Work closely with customers to support ongoing use of the software via phone and email
  • Provide technical guidance and troubleshooting assistance
  • Identify customer needs and collaborate with internal departments on feature requests and process improvements
  • Conduct testing and provide feedback on new software customizations, products, and features to the development team
  • Ensure exceptional customer experience throughout the partnership lifecycle
Required Skills & Competencies
  • Strong project management and communication skills
  • Excellent analytical and problem-solving abilities
  • Self-motivated with ability to work independently in a fast-paced environment
  • Proven ability to manage multiple competing priorities and deliver on commitments
  • Ability to work effectively with diverse groups of people across all organizational levels
Preferred Qualifications
  • Staffing/recruiting industry experience
  • SaaS technical support experience
  • IT help desk background
  • Experience with VMS or workforce management systems
Requirements
  • Local candidates only – this is NOT a remote/telecommute position
  • Travel up to 25% for onsite trainings and implementations
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