Develop an intimate understanding of our products to craft easily digestible digital documentation, comprehensive training resources, and concise micro videos that deliver tangible and quantifiable value.
Collaborate closely with internal technical teams, including product management, to deeply comprehend upcoming releases. This ensures the availability of high-quality documentation and training assets concurrent with feature launches.
Explore innovative avenues for delivering online documentation, including novel approaches to micro video creation.
Address the full spectrum of user documentation requirements, from onboarding new users to supporting existing ones as new features and enhancements are rolled out.
Offer constructive feedback and editorial assistance for documentation produced by fellow team members.
Develop effective instructional resources like knowledge articles, sample content assets, diagrams, and succinct instructional videos.
Utilize user feedback and engagement metrics to refine and enhance documentation and training provisions continually.
Collaborate closely with development to comprehend new functionalities and bug fixes, enabling the creation of clear, concise and professionally articulated release notes.