Customer Advocacy: Why Your Recruiting Firm Should Embrace It
Never forget that behind the resumes you screen and the job orders you take, there are real people; candidates with homes and families they want to support and employers with businesses they must operate profitably. Keeping their goals and dreams in mind can help you become a true advocate and partner.
Staffing Self-Service Customer Service: Are You Doing It?
It’s virtually impossible to be available to your clients and candidates 24/7. But your self-service portal can be. By providing your customers with a simple-to-use online service center, they can post or search for jobs, track time or simplify document tracking – all without picking up the phone.
Bolstering Your Bottom Line by Retaining More Clients
Acquiring new clients can cost as much as five times as retaining your existing ones. That’s why it’s critical to keep your current staffing customers happy. Consider these tips to keep your customers from straying to other providers...