Filter By "How to Retain Your Staffing Clients"

It’s no secret that keeping your current customers is much easier and less expensive than trying to find new ones. Every company needs its own set of customer service strategies.

Business bullies are a fact of life. Not everyone learns when they are kids they won’t always get their own way. The question is, what do you do when a client is a bully? Do you bend to their demands? Find a compromise? Cut them loose?

Never forget that behind the resumes you screen and the job orders you take, there are real people; candidates with homes and families they want to support and employers with businesses they must operate profitably. Keeping their goals and dreams in mind can help you become a true advocate and partner.

It’s virtually impossible to be available to your clients and candidates 24/7. But your self-service portal can be. By providing your customers with a simple-to-use online service center, they can post or search for jobs, track time or simplify document tracking – all without picking up the phone.

Acquiring new clients can cost as much as five times as retaining your existing ones. That’s why it’s critical to keep your current staffing customers happy. Consider these tips to keep your customers from straying to other providers...