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Some companies just seem to attract raving fans. And while it may seem that they aren’t doing much to get those positive reviews, oftentimes this is not the case.

How often have you heard you should always under promise and over deliver? There are few industries in which this is more important than in staffing.

Staffing Customer Service When you work in a service industry like staffing, service is obviously all you have to offer. But too many firms miss out on the many opportunities that present themselves to provide top-shelf customer service. Every time you come in contact with a client or candidate, it’s another opportunity to raise your customer’s perception of you and ideally gain referrals.

No one wants to let a customer down. If you do fail to live up to your usual outstanding service, a prompt, sincere apology is the best response. Consider these tips to bounce back (and learn) from a subpar customer experience...