Customer Advocacy: Why Your Recruiting Firm Should Embrace It
Never forget that behind the resumes you screen and the job orders you take, there are real people; candidates with homes and families they want to support and employers with businesses they must operate profitably. Keeping their goals and dreams in mind can help you become a true advocate and partner.
How to “Humanize” Your Staffing Firm’s Customer Service
You’ve been on the receiving end of customer service – both good and bad. You’ve probably noticed what distinguishes a positive experience from a negative one is feeling you are making a real human connection with the person on the other side of the interaction.