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Regardless of market conditions, working in the staffing industry can be overwhelming. When the job market is tight, recruiters are often inundated with eager candidates looking for jobs. When the economy is strong, your phone may ring off the hook with employers desperate for qualified talent in a highly competitive talent market.

Sometimes, after selecting an applicant tracking system based on its robust feature set, it can be difficult to get your team to adopt all of the benefits it has to offer because people get used to doing things a certain way and it can be hard to convince them to try new ideas.

Depending on your business concentration and the competition in your region or niche, your staffing firm’s margins can be very slim. But don’t feel locked into your current margins.

Acquiring new clients can cost as much as five times as retaining your existing ones. That’s why it’s critical to keep your current staffing customers happy. Consider these tips to keep your customers from straying to other providers...