Client Resources

As the SVP of Growth, Brigid leads the cross-functional teams that directly impact the service experience and success of our customers in the areas of technical support, account management, training, and technical services. Brigid owns the customer journey and makes it a priority to ensure Avionté engages with our customers in a way that delivers incredible customer service with a positive business impact.  

With a background of nearly 10 years in the staffing industry, including Managing Director of Cynthia Cook, Inc., a full-service staffing company, Brigid has a deep understanding of staffing operations and the ability to see the service experience from an Avionté customer perspective.   

“My goal is to provide our customers with a truly customer-centric, comprehensive, and transparent customer journey. We strive to ensure that every interaction our customers have with Avionté is both positive and meaningful.” – Brigid Isenmann  

As Avionté’s Chief Operating Officer, Sushma oversees all services that directly impact the client and participant experience with Avionté Software, from initial implementation and training through on-going administration.

Sushma brings more than 25 years of experience in human capital management and technology, with direct hands-on experience designing and managing large scale HR technology and service operations. Prior to Avionté, Sushma served as a Vice President of Operations for Total Absence Management at ADP, and then as Vice President, Strategic Advisory Services. In these roles, Sushma worked directly with clients on compliance and leading business practices across all Human Capital Management services. Prior to ADP, Sushma served as the SVP, Product Management for SHPS|Carewise Health, and Vice President of Operations. There, Ms. Tripathi was an instrumental part of the strategic team focused on innovative product development activities to ensure alignment with client goals and delivered the best experience for clients and participants. Prior to joining SHPS|Carewise Health, she served as a Director, Product Development and Management for Cigna, as well as various positions in benefits administration at Independence Blue Cross and Strawbridge & Clothier.

Sushma has a Master of Business Administration degree from Drexel University with dual majors in finance and human resources management.

“Workforce management can shape the perception of your organization and improve employer brand. My goal is to provide our customers with the right staffing and recruiting tools, technology and service excellence to succeed in this gig economy.” – Sushma Tripathi