Staffing Self-Service Customer Service: Are You Doing It?

It’s virtually impossible to be available to your clients and candidates 24/7. But your self-service portal can be. By providing your customers with a simple-to-use online service center, they can post or search for jobs, track time or simplify document tracking – all without picking up the phone.

Staffing self-service adds value for your customers and increases retention and customer satisfaction. Business owners and job seekers often need help outside of traditional business hours. When they can quickly help themselves, it frees you to focus on revenue driving activities.

Here are some of the benefits self-service can offer all of your customers:


Increase customer loyalty and engagement by offering around-the-clock access to a staffing portal. Here are a few of the most commonly used features:

  • Job order requests
  • View and print invoices
  • Up-to-date candidate status and details
  • Online time entry and approval
  • Custom reporting


Make your online applications and job board simple and easy to use to encourage busy job seekers to use your site to manage their all-in-one-place search. Attract top candidate with these simple features:

  • Search for open jobs and apply online
  • Take online skills tests or behavioral assessments
  • Receive automated email notifications
  • Download or upload documents electronically
  • Send job to a friend


Ease of use will encourage accurate reporting and allow employees to keep their information up to date without involving your HR department. Tasks that can be handled online include:

  • Update personal information online
  • View assignment details
  • See and print pay stubs and history
  • Enter time online
  • Track time off or other accruals

Self-service customer service is efficient, reliable and accurate and frees your clients, candidates and employees to access information when it’s most convenient to them.

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About Avionté:

At Avionté, we provide solutions for staffing firms that help you to operate more effectively and keep your operational costs down. Our comprehensive staffing software delivers integrated software systems that make it easier to drive growth, maximize profitability and streamline your administrative tasks, so that you can focus on your serving your customers. To learn more about the many benefits of Avionté staffing software, contact us today.

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