Account Manager

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As an Avionté Account Manager, you will serve as the primary relationship driver on behalf of the organization within your designated account base. In this role, you will serve as the liaison between Avionté and our customers, ensuring an excellent customer experience, creating high levels of customer satisfaction through the adoption of new services and modules. You will be responsible for developing, maintaining and growing customer relationships, while performing as their strategic business advisor on behalf of Avionté. You must have an intimate working knowledge of Avionté to include all product and service offerings. Key performance indicators will include Customer Retention, Customer Satisfaction Surveys and Increased Monthly Revenue dollars per Customer. 

This is what you’ll do:

  • Provide operational insights and guidance to current customers on application functionality to include executing demos and closing add on sales

  • Achieve annual and quarterly ACV quotas with direct correlation to increasing monthly reoccurring revenue 

  • Work collaboratively with other departments, specifically Service and Development to coordinate client interaction(s), develop communication plans, and remain abreast of key Avionté initiatives 

  • Develop a rapport with key customer contacts including C-level associates leveraging your Avionté expertise and understanding of customer workflow through all customer-facing interactions 

  • Identify and recommend enhancement (increased revenue) opportunities including trainings, new product/service offerings, and partnerships 

  • Deliver regularly scheduled customer performance/business reviews and status updates to evaluate account activity with client stakeholders 

  • Advocate for overall customer needs by collecting feedback and demonstrating it throughout Avionte 

  • Serve as the key relationship strategist and engage in account escalations as needed 

  • Participate by leading and presenting at our Annual Client Connection event 

  • Maintain accurate client records in the CRM 

  • Travel to customer sites as needed 

 

This is what you’ll need:

  • Bachelor's degree preferred 

  • 3 years of experience in Account Management 

  • Proven ability to build rapport and close opportunistic sales 

  • Customer-centric attitude and approach 

  • High level of attention to detail and organization 

  • Strong ability to multi-task and provide follow up 

  • Professional written and verbal communication skills 

  • Demonstrated ability to influence without authority 

  • Proven technical aptitude, specifically related to software technology 

  • Experience in the staffing industry is strongly preferred 

  • Experience with SaaS 

 

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